FAQ

Frequently asked questions

Everything about the exam, levels, practice, certificates, and institutions.

What is English Cert?

English Cert is an online English certification exam. It assesses reading, writing, listening, speaking, grammar, and vocabulary, and reports your level on the CEFR scale.

How do I create an account?

Open the English Cert app, choose sign up, and enter your details. You may need to verify your email and complete your profile before your first exam.

What is the CVN?

The Certificate Verification Number (CVN) is a unique number on each certificate. Anyone can use it on the verification page to confirm the certificate is genuine.

What CEFR levels does English Cert use?

A0, A1, A2, B1, B2, C1, and C2, plus + sub-levels (A1+, A2+, B1+, B2+, C1+) for learners between main bands.

What are the + sub-levels for?

They describe learners who are stronger than one band but not yet the next. For example, B1+ is between B1 and B2, giving a fairer, more precise result.

Which skills are assessed?

Reading, writing, listening, speaking, grammar, and vocabulary. Your exam can cover all six or focus on the skills that match your goal.

Can I choose which skills to be tested on?

Yes. Skills can be selected based on your goal. For example, an employer may ask for all four core skills, while an academic programme may emphasise grammar and vocabulary.

Does English Cert offer IELTS or TOEFL mock exams?

Yes — we offer IELTS-style and TOEFL-style mock exams, plus a placement test and English Cert practice. They are independent mock formats; IELTS and TOEFL are trademarks of their respective owners.

Is there a free practice test?

Yes. You can take a placement test and practice questions before the official exam. A practice test does not issue a certificate.

How long does the exam take?

The exam is made up of timed sections across the skills. The exact time is shown in the app before you begin.

What do I need to take the exam?

A computer with a reliable internet connection, a working camera and microphone, a valid photo ID, and a quiet, well-lit room with no other people present.

How does identity verification work?

Before the exam you provide a photo ID and a profile photo. These are checked to confirm the person taking the exam is the account holder.

Is the exam proctored?

Yes. The exam is proctored using your camera and microphone, and activity is reviewed to protect exam integrity.

Can I retake the exam?

Yes. If you need a better result, you can prepare and take the exam again. Check the app for current retake options.

When do I get my results?

Results are released after your exam is completed and reviewed. The app shows your status and notifies you when your result is ready.

How do I download my certificate?

When your result is ready, open your certificate in the app and download it. The certificate includes your CEFR level and CVN.

How can someone verify my certificate?

They enter your CVN on the verification page. It confirms whether the certificate is genuine and shows the level.

Can I get a printed (hard copy) certificate?

In some cases yes. Hard-copy requests are handled through the app where available. Ask support if you are unsure.

Do you offer accounts for universities, schools, or companies?

Yes. Institutions get a portal to create learner accounts, assign levels and skills, track progress, and download certificates. See the For Institutions page.

How do institutions create learner accounts?

Institutions can create accounts in bulk or one at a time, with secure temporary passwords that learners change on first sign-in.

Can institutions track learner progress?

Yes. The portal shows learner activity, skill scores, results, and certificate status, and supports exports.

Is my data safe?

We use secure connections, access controls, and private storage for identity documents and exam media. See the Privacy Policy for details.

What if I have technical problems during the exam?

Follow the on-screen guidance and contact support as soon as possible. If a problem affects your exam, our team will help review what happened.

What devices and browsers are supported?

The exam runs in a modern browser on a computer. A stable connection, camera, and microphone are required. For the best experience, use an up-to-date browser.

Is the certificate accepted by employers and universities?

Certificates are verifiable and describe your CEFR level. Acceptance is always at the discretion of the employer or institution, so check their requirements.

How do I contact support?

Email support@englishcert.org or use the contact page. We aim to reply within two business days.

Still need help? Contact us.